There is not enough words to describe the difference we have recognized since we have completely turned all our insurance needs over to Thumann Insurance Agency. The professional staff has provided nothing but us to feel confident we have chosen the right insurance company to assist us on our future growth to develop a long lasting partnership. Thank you from Larkspur Landscape Design, LLC.
- Betty Maultsby - Larkspur Landscape Design, LLC
I cannot brag enough about the wonderful experience I have with Thumann Agency. The company is not only extremely organized and responsible but they look out for you! I am proud of my insurance company and all they have done to help us, from plumbing leaks to mechanical problems with our boat. Everything worked in our favor and was handled professionally and in a short manner of time. I highly recommend Thumann and tell my friends all the time to call you all.
- Kathy.H Carrollton, TX
Excellent and fast service. Worlds better than previous companies I have used. I highly recommend Thumann.
- Colin Hatzmann - Bullymake
Estoy completamente satisfecha.pues cada vez que tengo alguna pregunta siempre obtengo la mejor respuesta....
- Dora Fiscal
Best customer service....ever!!!
- anne. H
Wylie, TX
I manage a small niche business that works as both a distributor and an installer that installs products on a commercial roof. However, we are not a roofer. This makes getting insurance difficult. Rona Zafari has done and incredible job for me. I have spoken with multiple agencies that were either non-responsive or didn't have time to work on my insurance needs. I even spent several months trying to work with my current insurance agent to get the coverage I needed for my small business. Rona not only was a pleasure to work with, she put together my portfolio in about a week and a half. I can't say enough good things about her. She always answered my calls or called me back shortly after I left a message. She patiently answered my questions and gave thoughtful guidance. I foresee a long relationship with Rona and the Thumann Agency
- Eric Clendenin
I recently had to file a claim for a roof replacement. After filing the claim, the representative from National Lloyds said it would be the following week before the claims adjuster would call and he called within 24 hours after filing the claim. The service was very fast and the adjuster was prompt on his appointment. I am very satisfied at this point with National Lloyd's and Thumann agency
- Donna.A Watauga, TX
There is a spirit of excellence that seems to run through the company at all levels. We truly appreciate your passion to make it right.
- Cliff Prescott, Fattowels Inc. Pottsboro, TX.
I've been with the agency over 5 years and I've never had a bad experience. The agents are always nice and pleasant when answering the phone and assisting with questions I have. My phone calls are always returned in a timely manner with the information requested. Overall, the best agency I've dealt with.
- Johnerta.T Dallas, TX
My insurance is something that protects me, my family & our investments. The agents at Thumann always give me peace of mind & help me make the right choices for my coverage needs. They are conservative, they don't try to "sell" me anything I won't benefit from. I believe insurance is no longer viewed as something that protects people, rather, it's become a commodity for price-conscious people who no longer believe that they need insurance advice. Those are the people we hear & read about who have had terrible experiences with insurance companies & improper coverage. This is why I strongly recommend Thumann for your insurance needs! They will advise you & help you choose the right insurance for your specific needs. I have been with them for several years now & have NEVER had a problem with any insurance claims or coverage. Thank you Thumann Agency!
- Alyssia Trimble
Rona is very knowledgeable about her products. She was prompt to return emails and phone calls. She pursued me (in a good way) when she needed information in order to obtain her quotes. She was able to bring clarity to any questions that I had. She was quick to resolve problems. I am so glad I moved our business. Rona - thank you for everything you have done!!!
- Tanie Vaughn
I began working with Holly a few weeks ago. I hate shopping for insurance, and Holly made the process seamless, easy for me, and she was an efficient and excellent communicator. Explanations of options and recommendations contained concise information that made my decisions simply. I really appreciated the personal service Holly provided. I moved all of my insurance (home, auto, umbrella) and saved money. I'm also on an annual auto policy instead of six month, which I really prefer because they always seem to climb up with each renewal. Thanks of the great service!
- Mica Lunt
Very thankful for the awesome customer service, and support I receive from the Thumann Agency. I've been a customer over a decade, and it's been great the whole time. When changes are made, or rates become better, I always receive a phone call, email, or letter. Finding an awesome company like the Thumann Agency is hard to find in today's world, so you have to stay put.
- Stephanie Beaty
They are great. After looking a lot of places for the specific insurances we needed we finally found it with Thumann. Not only did they find the right insurance we need, they made it super easy. Whitney was a great help and I would recommend the whole team over there to anyone looking.
- Cory Wolff
Holly Hazelwood has assisted me with my insurance needs on multiple occasions and she could not make the processes more simplified and any more easier than she does! She is incredibly quick with her replies to questions and need for information and thoroughly explains every aspect of home/auto policies for those of us (like myself) who may be less inclined when it comes to understanding the details and fine print. Holly went above and beyond to gather information and quotes for my fiancée who will likely be joining me in having The Thumann Agency as "our" insurance agent! She is incredibly pleasant, professional, and congenial and I hope she is recognized for this appreciated customer service
- Matt Talbot
I am very happy with my experience with Thumann Agency. I use their services for both our businesses and will continue to use them in the future.
- Flirty Girl Lash Studio Franchise
The Thumann Agency is top notch! I had an issue that needed to be resolved quickly and they provided it. Also was done under budget with all necessary requirements. Thank You!
- Matt Peters
My experience has been very good. It was an easy process and the representative that helped me was very nice, friendly and helpful
- Felecia Brown
The Thumann agency has provided us with exceptional service and truly has our best interests at heart. We are so thankful!!!
- Miranda Gordon
: I greatly appreciate the personal customer service!!! I love your friendly reminders and phone calls. I have always been listened to and have never felt like you're trying to upsell me for a commission. Everyone that I have worked with on your team has been helpful, informative, and respectful.
- Anne Chaudhri
Great company! Steve Thumann was able to save me a significant amount of money on my insurance needs and the service was extraordinary. I highly recommend his agency to anyone looking for great coverage and excellent customer attention.
- Alex Scoppo
I really appreciate the extra mile that Thumman Agency takes to make sure I've gotten the best that I can to meet my needs. Agent Daphne Watkins' expertise saved me time and money. Thanks Guys!!!
- Norma Sublet
My experience has been great. I went on line to find auto insurance; read some reviews and called Thumann. I am very happy with the customer service I have received. The professional manner of all I have spoken to is appreciated. I had some rather upsetting experiences with my previous auto insurance company. Ronny Barnett is the absolute best! We had a genuine rapport from the beginning.
- Ms. Virginia French
I've always had great service at Thumann Agency. Their customer service is always wonderful!!
- Maria LeJeune
Daphne and all the staff at Thumann always take such good care of us! They are so responsive and the entire team seems knowledgeable in all aspects and can answer any question. Personal service seems to be vanishing these days, except at the Thumann Agency, we love them and Daphne, you're just the best!
- Kristi Smith
Best insurance agency out there! Daphne was wonderful. She assisted me in a time of need where I wanted to switch insurance companies one day before my renewal. She went above and beyond and spent time going over options with me and answering all my questions. She even went a step further and did a detailed comparison twice to ensure I was getting the coverage that I wanted. She is top notch individual and knows how to treat customers! This was an excellent experience along with my past experiences. I look forward to working with the Thumann Agency in the future! I am a SATISFIED CUSTOMER!!!
- John Lowe
Denise was awesome! She took care of our requests and needs. She also explained, in detail, our policy, and she acted as a well prepared liaison between us and the additional insurance recipient. Thank you Denise!
- Ms. Andrea King
Steve and his team have always been responsive, professional and manage to get the job done in the most efficient manner. I don't consider myself a large client but that doesn't stop Steve and his team from making me feel like one. While I'm not located in Dallas and working with a company close to me would seem to make sense, I plan to be a lifetime customer with Steve and his team. I absolutely would recommend them without any hesitation to anyone who is in need of a professional agency that treats its clients like they are their most valued customer.
- Charles Broskoski
We found Thumann when we needed a new commercial building policy. Glad we did. They have always been very helpful in finding the right coverage and carrier for our needs. I highly recommend them.
- Steve Hodges
The best insurance agency in Texas. Magnific customer service. Thank you so much for your help Thumann Agency!
- Maydoris Munoz
"We had a wonderful experience with the Thumann Agency. We called needing to increase our business insurance and ended up moving over our business and personal insurance to Thumann. Bryan Long was patient with all of our questions and changes and continues to get us our commercial insurance certificates when we need them. Jennifer and Holly helped us out on the personal side, and were also so very patient with all of our questions and changes. (We had a LOT) We have been so unhappy for years with our insurance agents, and the main reason we moved was for the customer service and relationship we realized we could have with Bryan. The agent/client relationship is more important than anything else. Thank you!"
- Tylena & Westley Campbell with Fire Texas Fire Protection Waxahachie, Texas
We were extremely pleased with Brian and Whitney. I had a deadline and they met it in a prompt to business like way within 24 hrs. I will be moving all my insurance requirements as the come to renewal with these wonderful people and will refer anyone that needs an honest, professional and friendly Insurance needs to Tuman Ins. Agency 5 *****
- Randall & Debbie Saxon
Been with the Thumann Agency for years, always have had great experiences. This year Holly has taken over my account and made some solid recommendations that have helped protect my interest more comprehensively. Thank you for being apart of my team. Jeff Grenier, Owner Grenier Properties, LLC
- Grenier Properties.
Very thankful for the awesome customer service and support I receive from the Thumann Agency. I've been a customer over a decade, and it's been great the whole time. When changes are made, or rates become better, I always receive a phone call, email, or letter. Finding an awesome company like the Thumann Agency is hard to find in today's world, so you have to stay put.
- Stephanie Beaty
I have had Home insurance with Thumann ever since i bought my home in 2005 and they have been there for my family and I ever since. I love the service they give and the way they make you feel like family.
- VALERIE HILLMAN
The Thumann agency has always been there for us when needed them we have been with them for 10 years now and don't plan on shopping for our insurance needs anywhere else. They alway check in on us just about renewal time to see if changes have been needed to the policy's home and auto! This past year has been challenging for us losing an auto middle of last year and another one about a month ago we contacted policyholder direct and still received a letter from the agency about our loss. Our intentions are to soon have them meeting our small business needs soon as well! Our family has sent business to the agency as well as my daughter and son-n-law having their insurance needs meet by the Thumann agency their auto/ renters and soon to be new homeowners policy.
- James M, Leonard TX
I can't say enough good things about my experience with the Thumann Agency. We have all of our business insurance with them and I am in the process of moving my personal policy to them too as they come up for renewal. Everyone I have dealt with has been very professional and very fast to respond to my needs. That is huge for me, as I don't like to waste my time and the team at the Thumann agency definitely respects that. Just recently one of vehicles was involved in an accident which resulted in a total loss of our vehicle. The other driver was at fault and we even had a police report stating that. The other driver's insurance said they would accept 80% responsibility which I thought was absurd and that would have added up to a $4000 loss for me. I called the Thumann Agency and Steve, the owner, called me back and advised me how to handle the other insurance company. I did exactly as he told me and the very next day, the other driver's insurance company called me to say that they reviewed the file and they are going to pay 100%. Saved me $4000!!
- Jimmy Swigart
Best company for competitive auto insurance policies! I was referred to Ms. Daphne Watkins by my boyfriend and she was such a pleasure to work with. She emailed me and called me back within the hour, was very professional and polite and gave me great quotes! Would DEFINITELY recommend to anyone!
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- Grace Kamau
Great low premium insurance coverage for all commercial needs!
I feel that Thuuman Agency is a great company with great professional staff that cater to all your needs and go above and beyond with every customer.
- Amreek Saini
I was rear ended by a hit and run driver back in May. We called your office that evening. The claims adjuster was at our house the very next day! We were able to get a rental car the same day and have my vehicle towed. Long story short, my vehicle was totaled and even being disappointed there was a silver lining. We were able to get me another vehicle that was the same year, model and features, in fact the only difference is the VIN number. But even more exciting was you were able to pay off my totaled vehicle in full! Thank you for all your care and attention to detail and for helping us out in what could have been a traumatic experience for us...oh and did I mention I was scheduled to have knee replacement surgery in three and a half weeks after my accident? Your office took a HUGE weight off our shoulders with one less thing to worry about!
- Carol and David Childress
I love and trust this agency. I have been with them for over 12 years and they have always been there at any time I needed anything. Whether it be advice or finding any help we may need with our home. Steve Thumann is available to personally assist with any of our needs. Do not know what I would have done without him all these years.
- BECKY ESTES
Found us the best house insurance for the lowest price. Even though we had only had the insurance for a few days when the big hail storm hit , he was still an easy claim.
- Rhonda Simmons
The Thumann Agency was very helpful to me from the first phone call on. I just started a new business and they helped me work through all of my insurance needs. I look forward to many years of growth while working with them.
- Elisha French
I have been with Thumann Ins Agency for several years and the level of professionalism goes well above and beyond any other Insurance agency I have dealt with. The relationship has been great and I will continue to do business with you for years to come, thanks for being an awesome compamy and always taking care of me.
- Tee Walker
"Thumann Agency has the best customer service I have ever encountered! The level of professionalism is unbelievable. Everyone in the office is so friendly and incredibly helpful. If you need insurance, this is the place to call!"
- Sharon Smith. Desoto, TX
"Steve and his team are fantastic. They have always been there to help us. I love the personal attention that I receive when I call their office"
- Christalle Beaumont. Royse City, TX
How had a very pleasant experience working with Emily Irby, Account Manager. Emily was fully knowledgeable to fulfill my needs for my home insurance updates and my recent change in my Auto coverage. It was painless and a great experience for me to have all my needs met with the quality and kindness of Emily. Thank you for allowing me to express my joy in working with Emily.
- Renee Galvin
We are so very pleased with our experience with everyone at the Thumann Agency... starting with our very first meeting we knew we would be in good hands... and we have not been disappointed! Holly went the extra mile to ensure all of our needs were met and in a timely manner; she (and the entire team) exceeded our expectations with every aspect of our insurance needs. We will definitely recommend the Thumann Agency to our family, friends, and colleagues!
- Ms. Barbara Drake
So far we have been with Thumann for almost five years and we are thoroughly pleased with the customer service and their attention to detail!
- Shawna Torres
I have been a client of the Thumann Agency for many, many years. Customer service at Thumann Agency is always outstanding. Whenever I call in to renew a policy, discuss a new policy or just have questions, my request is handled very fast and professionally. I frequently request COI's from Pat for my various vendors and she takes care of these in the quickest most efficient manner. Thank you for providing these services and keep up the good work.
- shari Ben-Shabat
Easy. Seamless. I got quotes from other places, and this was by far the best!
- Wesley Ballard
This is the first time that I have dealt with an insurance company that actually seems to care. On my very first Visit to the Thumann Agency, I must say that I was impressed to how attentive they were to my needs. I would highly recommend using the Thumann Agency for all of your insurance needs.
- Rick Getts
Excellent! Joined several years ago and started to save money. I saved more than USAA offered. I recommended your agency to a friend years ago when she was trying to get a homeowners policy. She ended up saving over $100. I recommended a friend a few weeks ago and she is now saving a lot of money and got rental protection. Thank you for your service!
- JohnK Wright,V,
Although I have never met anyone from the office in person, I have always received professionalism and courtesy from everyone in the office. Thank you for the holiday and birthday cards!
- Jocelyn Rivera
One on One, VIP service all the time.
- ROBERT UMANA
I am with Thumann Agency for over 20 years, that speaks for itself outstanding service!!:)
- Admir Sarac
I was looking around for insurance for my tree service business, and I am glad that I stumbled upon these guys. Bryan was very helpful and answered all the questions that I had in a very informative and easy way for me to understand. I was even told that they would be willing to stay a little later after closing hours in order for me to be able to go in and sign some papers. These guys are truly amazing, hands down the best customer service I've ever had.
- Mr. Moises Ventura
My agent was very active, and quick about finding my policy. He made sure I had more coverage for less, and that I was totally satisfied with my policy. Thank you John.
- Ms.Mitcham Sonji
Excellent and friendly service with low cost on insurance. Perfect job.
- Mr. William Bentsen
Could not have been a better experience. Called for quote in the morning and had insurance by the afternoon. Particularly appreciated the contact with the leasing office so I did not have to on a busy day!
- Ms. Susan Shiring
THE Thumann Agency. Is the best. They will find the lowest cost for Insurance. My Home Ins. is with them they give me the very best they have to offer. Been a customer for about 5 yrs now. None better.
- DELORIS DARTON
My dad recommended the Thumann Agency when I got my first car. More then a decade later I'm still with them and not only with my car, but now with my apartment. They always are quick to respond to any questions I have and help find me lower rates out of the blue. Might be silly to say, but they're almost like family, I've been with them such a long time.
- Adam Wright
This is a great insurance company, all of the employees that I have spoken to over the phone or via e-mail for he past several years have been friendly, courteous and professional. Thanks for being a great company to do business with.
- TEE WALKER-SYKES
Whitney helped us with most of the process. She was very friendly and helpful. I liked that she was readily available to answer my questions and get things done.
- Mr. Isamel Arpero
Easy, seamless, quick and the best deal! Couldn't be happier with how everything went. Great prices, quick and easy process. Super helpful and nice people! Thank you!
- Amanda Lauro
I had a nice experience and want to thank John for all he did for me. #yourthebest
- Ms. Jennifer Hall
Every year at the time of renewal, the staff is always patient in looking over my plan to see if I have the right coverage. Thanks again for the wonderful customer support.
- Maria Galindo
This is has been the fastest responding insurance company we have worked with since we opened in 2006. We have all of our business and health policies all at one place. We couldn't ask for better service.
- Dena Dennie
"They do a great job on making sure you’re covered at the best rates."
- Sharon McMillan. Flower Mound, TX
My agent was very active, and quick about finding my policy. He made sure I had more coverage for less, and that I was totally satisfied with my policy. Thank you John.
- Ms. Mitcham Sonji
Steve was very professional, followed up with me even though it wasn't necessary, and very knowledgeable about his product. Will continue to do business with him even after the conversion.
- Mr. Ron Katyal
Tammy was very helpful in getting the other party's claims adjuster to make contact with me. She also explained procedures that I could expect to happen and I appreciated her helpful comments. Good job, Tammy! Thank you very much.
- Judith Waite
Great customer service! Quick responses and accurate information.
- Mr. Laramie Stephenson
The update is certainly an easy thing to do! Very happy that we were referred to you in 2004!
- Bonnie Grigsby
"Steve Thumann is the best insurance agent we have ever had. He runs a professional office that provides great, old-fashioned customer service!"
- Diane Bruneau, Plano, TX
Steve,
I wanted you to know that I had to file a claim with my homeowners insurance recently and the experience of that.
Since the moment I filed, I have been treated so well. I am beside myself all the care and resources that have come to me during this ordeal. I was only a little over two weeks post op from a major neck surgery when this claim occurred. My initial thought was how I would need help because I could not lift anything! Plus I was still on pain meds which makes me tired. But my adjuster made sure everything was taken care of. They were so kind, always making sure I understood everything that was going on and going to happen and reassuring me that movers and packers would take care of everything. I literally did not have to do much, but worry, and looking back I didn't even need to do that. I had to move twice. Once into a hotel and next into a rental house. Both time Safeco arranged packers and movers to make sure our belongings were all taken care of.
Our Safeco adjuster, Richard, has been professional and so easy to work with.
I am so blessed to have the coverage I did when all this happened! I have had SO many friends and family say to me, who is your insurance company? I tell them it's my agent, Steve Thumann with Thumann Agency! I have gave out so many people your name and said my agent took such good care of me with my Safeco coverage I want to tell everyone about my experience somehow!
Thank you! I am not through with my claim. Actually no were close yet. But I am no longer worried because I know I am protected and covered because of you!
- Kathy Holcome
I had a really good experience with this company! I am one of the 1000 people a day moving to TX and finding how to enter the legalities of becoming a state resident. The team is extremely professional, kind and accommodating. There is a spirit of excellence here. Glad I was introduced to them and now a client. I highly recommend them and endorse their excellence!
- Ms. Ann Bandini
I was looking around for insurance for my tree service business, and I am glad that I stumbled upon these guys. Bryan was very helpful and answered all the questions that I had in a very informative and easy way for me to understand. I was even told that they would be willing to stay a little later after closing hours in order for me to be able to go in and sign some papers. These guys are truly amazing, hands down the best customer service I've ever had.
- Purple Frost, Dallas TX
We got our insurance quote very quick, the paperwork was super easy to sign from my cell phone. Loved that! Looking forward to great business relationship! Already changed out other business to go with them too.
- Ms. Amy Wazwaz
Very professional, helpful, friendly staff.
- Mr. Klaus Fritz
excellent, nothing but excellent.
I called other agents before I reaching Thumann company.
All of others took weeks and weeks and still going nowhere. They asked me yellow page thick information, they even asked me why I move here?
Thumann is a very good company. professional, efficient, friendly, and hardworking, when I say hard working, I mean, they are not just give you an insurance, they compare many insurance companies, and choice the best one for you.
Last, I am NOT their writer. I do not know them before. I am a vitamin packaging guy. You can find out the truth by calling me at 972-417-3000, Charles.
- Mr. Charles Shea
Great customer service. They were very honest and straight forward.
Highly recommended!!!
- Mr. Guadalupe Gonzales
Wonderful Agents! I have my commercial, home and auto with Steve Thumann. They have great systems in place and are always very polite and helpful on the phone! No complaints.
- Laura H. Frisco Texas
I am glad I found a company that offers great customer service. I have called many companies and a lot don't even return my phone call. Customer service here is definitely five stars.
- Mr. Larry Bailey - Four Seasons Gutter Protection
Very professional and efficient. Everyone I dealt with on the phone was courteous, prompt, and professional.
- Ms. Laura Davidson
Great customer service. They were very honest and straight forward.
Highly recommended!!!
- Mr. Guadalupe Gonzales
"The THUMANN AGENCY is without a doubt an unparalleled force in the insurance business in Dallas, Texas. You and your staff maintain a level of professional and personal integrity that are hallmarks of an agency committed to providing unequaled service to your clients according to their specific and unique needs. After meeting with you and having you go through my insurance policies for my home, automobiles and health insurance, you found much more comprehensive coverage and at a substantial savings on all three policies. I could not have been more pleased with the level of service that you and your associates have provided me and my wife. I heartily recommend the THUMANN AGENCY. Here you will find the best value for the most comprehensive coverage by the most knowledgeable and gracious staff that you will find anywhere. It is my pleasure to be associated with the THUMANN AGENCY"
- Bill Stanley: President- HIGH TECH SALES TRAINING & MOTIVATION
Great response and follow up with solutions that made sense.
- Phil Wilson
Simply the best ... I initially met Steve Thumann in 1998 and immediately started referring business to him. Not very long after that I became a client. Steve has helped me with my personal insurance as well as my Investment Properties. I have sent many a client his way over the years because he really strives to not only earn your business but service and retain it. To watch his Agency grow over the years is a testament to his agency doing business the right way.
- LeRoy Wilkerson - 02.23.2016
Professional and helpful.
- Matthew Williamson
"Just wanted to give a shout out to your staff! They are always so pleasant to work with and talk to and they get the job done right the first time! I am very thankful for an insurance agency that provides that kind of service"
- Nikki Brezik, Senior Central Supervision Principal, CBRU
The response and communication was great with the agents. However, the information regarding financing commercial policy was not properly communicated. So, I was not aware of the extra financial charges I had to pay. But the overall experience was good.
- Chaitanya Gogineni
"We've had the Thumann Agency handling our insurance needs for over 25 years. They have always given us top notch service. Their staff has always given us A plus service and been very professional and given us the best rates in the business. I recommend them for all of your insurance needs. Thank you Thumann Agency for your great years of customer service."
- Larry O. Round Rock, TX
We recommend Steve Thumann without reservation. He and his staff are professional and honest. Steve's customer service priority is evident in all of our dealings with his office."
- Diane Bruneau. Plano, TX
Holly Hazelwood had a look at my truck and homeowners insurance and was able to save me money on both policies with even better coverage than I had before. On all my questions I got a quick and clear response which made it very easy for me to switch policies. I appreciate her putting a little extra effort in finding me a better but cheaper policy with the same provider and adjust it to my personal needs. I am very pleased with the service! Thank you.
- Sabrina Thiel
John Hodges was great to work with. Very knowledgeable, professional, and got me a much better policy for my rental house than I had previously and for a much lower premium. I'll be contacting him again soon to review my other policies!
- Joe Lindquist
"We are very pleased with the service we are provided through the fine folks at the Thumann Agency"
- Michael Ranshaw @ Innovative Excellence in Leadership, LLC
We have had our home owners insurance through Thumann for 5 years. We developed a roof leak and had to call for instructions. Mr. Thumann was very helpful and informative. I appreciate his level of care and the time he took to help me. We would definitely recommend him and his agency.
- Carolyn Clark - 07.14.2015
Been with this agency for a year now, and love the level of service. They shop my policy around every renewal just to see if there is something better out there, and continue to save me a significant amount of money, while still providing coverage that is above and beyond. I couldn't be happier really, they save me time and money. Not to mention, if I ever have an issue or question, a quick e-mail or phone call, and I am taken care of.
- Jeff Burns - 01.27.2015
"Thumann Agency, Thank you for guiding me into the person I am today. "You have laid a foundation for me to grow and provided stability in my life. You have molded me into the professional I've become. Thanks for insuring my Family, Friends and Myself for years. I'm very grateful to call you my Agent and to be able to work with you. I would highly recommend anyone to your Agency."
- Fiona Irvine
Thumann Insurance is the best. When I had a thousands of questions they had thousand and one answers. They will always go beyond your questions and help you get the best rate. Thanks Thumann for dealing with the nagging woman! Gracias a todos ustedes!
- Yesenia Martinez - 02.12.2015
"We refer all of our clients to the Thumann Agency. They offer the best service and work together as a team."
- Supreme Lending
"I have had the pleasure of working with the Thumann Agency for many years. Steve and his team are the best in the business. No one will take care of your insurance needs better than these guys. They treat every customer like a friend! Highly Recommend"
- Mark McGinnis - Academy Mortgage
"Hi Steve, Just a quick note of "thanks" for your concern and phone call about our recent flood. Don was quite impressed with your call and advice. Thanks again for being a great man and quality insurance agent"
- Susan A. Sylvest
"I am very pleased with the courtesy and diligence at the Thumann Agency. Most of my family can agree since we have turned them towards the Thumann agency. Thanks for your great commitment and customer satisfaction."
- Robert Raytheon
"The BEST customer service I have ever received. It is a pleasure doing business with Steve and his awesome team!"
- Debora Richardson: Administrative Secretary - City of Southlake
"I have been doing business with Thumann for approx 3 years- I changed to Thumann after many years with one of the big insurance companies; I have been more than please with the honesty, integrity and speed in which they do their work."
- Carlos Lopez: Owner - C2C Office Furniture
"Thumann has been an excellent agency to work with. On the 2 occasions that I had to file an auto claim, they were very good, as well as patient when directing me to the right contact person with the insurance company assigned to me. When I initially contacted them for pricing info. for our 3 rental properties, as well as our own property & then an auto policy, they saved me over a $1,000/yr. in premiums. The other thing that stood out about Thumann agency is that while reviewing the current policies I had, they discovered we needed to have an umbrella policy as well. I feel like they really took a personal interest in making sure that we would be coverered in the event of a catastrophic event. When our 16 yr. old twins got their driver's licenses, Steve took time to sit down face-to-face with them to go over the items of interest that most kids don't even consider when they get their licenses. It was nice to have someone outside the family, make an impact on the privilege it is to be driving & some of the consequences that can happen as a result of poor decisions, etc. Anytime I've emailed Steve or any of his Team, I receive a reply or a phone call very quickly. Customer service is outstanding!"
- Joan Bugh
"Very responsive and follow through on client requests. Great job!"
- Blake Anderson: Senior Vice President - Grubb & Ellis Company
"Great company! Very diligent in handling questions. Surely appreciate Steve's help in non-insurance business."
- Barbara Griffiths: Medical Lab Technician - Environmental Health Center of Dallas
"Since switching to your Company, I have not had any problems that weren't handled immediately and professionally. That is what I need because the line of work I'm in doesn't allow me the time to mess with it. The people there have been pleasant and accommodating at all times. Good job!"
- Lenny : Consultant - Simpler Consulting
"Thumann has been a great and helpful agency, I love the service I get. I will most definitely refer friends and relatives to Thumann Agency."
- Cecilia Lopez: National Life Group
"I am very pleased with your staff everyone I have ever talked to or e/mailed have always had answers for me right away.....Very good staff there would highly recommend them all!!!!"
- Cynthia and Richard Hernandez
"Never had a bad experience at Thumann, everyone is friendly, patient and professional. Communication and personalized service is first rate and they all work together as a team. Thanks!"
- John Marino
"My personal experience with this agency has been how they worry about giving you the proper coverage for your needs and combining it with a reasonable and affordable premium."
- Noe Segovia: Ibi Media
"Before switching to Thumann, I paid insurance premiums to a well known insurance company that provided typical service. By typical service, I mean my checking account was debited for monthly premiums and I never received any calls regarding new savings opportunities or just a simple review of my current insurance needs. I was very apprehensive about changing insurance companies because things seemed to be ok and I had only one bad experience with a claim for property damage. After speaking with an agent from Thumann, I was very impressed with what they had to offer. After several months with Thumann, I am still surprised by periodic courtesy calls and emails that offer informative information on how to lower insurance cost. While other companies seem to have a problem with quality customer service, I am pleased with my decision to change to Thumann Insurance Agency. In my opinion, Insurance is Insurance regardless of the company. However, I see how Thumann's focus on quality customer service captured my attention and business."
- Dina and Lorenzo Harris
I love the customer service! :-) First time I have used a local agency, and I love the very fast emails/phone calls. We are so glad we switched our homeowners and auto policies to your agency. Switching our home and auto insurance to your company is saving us around $140 a month!
- John K Wright
"I have had many agents over the years, but your organization has set a standard of customer service and support that has made all other pale by comparison. I have been impressed with the proactive processes that the agency has used to help me find the best products associated with my insurance needs and the detailed explanations that I have received on the products that your office offers. The savings that your agency has provided alone has been incredible. Thank you for all your services and support"
- Myke Knapp
"Steve and his team are fantastic. They have always been there to help us. I love the personal attention that I receive when I call their office"
- Christalle Beaumont
"We've had the Thumann Agency handling our insurance needs for over 25 years.They have always given us top notch service.Their staff has always given us A plus service and been very professional and given us the best rates in the business. I recommend them for all of your insurance needs. Thank you Thumann Agency for your great years of customer service.."
- Larry O
"Thumann Agency has the best customer service I have ever encountered! The level of professionalism is unbelievable. Everyone in the office is so friendly and incredibly helpful. If you need insurance , this is the place to call!"
- Sharon Smith
"We recommend Steve Thumann without reservation. He and his staff are professional and honest. Steve's customer service priority is evident in all of our dealings with his office."
- Diane Bruneau
"They do a great job on making sure your full covered at the best rates!"
- Sharon McMillan
"Thank you for helping me pick the right insurance for my family! Very personable! Blessed!"
- Terri Lynn Etheredge Bell
I've been with this agency for a year now, and love the level of service. They shop my policy around every renewal just to see if there is something better out there, and continue to save me a significant amount of money, while still providing coverage that is above and beyond. I couldn't be happier really, they save me time and money. Not to mention, if I ever have an issue or question, a quick e-mail or phone call, and I am taken care of.
- Jeff Burns. Prosper, TX.
Thumann Insurance is the best. When I have thousands of questions they have a thousand and one answers. They will always go beyond your questions and help you get the best rate. Thanks Thumann Agency for dealing with the nagging woman! Gracias a todos ustedes!
- Yesenia Martinez Giron. Rapid office, Dallas.
Our family has been using the Thumann Agency ever since we bought our home in Plano. They have been super helpful and are always quick to answer the phone and answer any questions we have about our coverage.
- Carl K. Plano, TX.
Our family uses the Thumann Agency and I love their customer service. They are always super helpful and answer any questions I might have.
- Renee Leclair. Mckinney, Tx
Excellent and friendly service with low cost on insurance. Perfect job.
- William Bentsen
Loved it!
- Mr. Jose Diaz
Whitney did an amazing job !! Super thorough and fats with her work ! Got me exactly what I needed in a very quick time with great explanation ! I was real worried when calling different agents because I know some will tell you whatever to get a sale but definitely not the case here ! I highly recommend this company and her as a agent !! Great work!!!
- Brittany Pena
My son recommended your agency. John was efficient and personable. I will definitely recommend John and the agency. It is reassuring to know that you have my back. Thank-you
- Gina Burns
I enjoy working with the team and have grown to be able to count on the team to deliver timely and accurate support.
- chris coleman
John is an excellent representative of the company. I will most assuredly pass on a recommendation to my friends and colleagues. Seems like a truly nice guy.
- FRANCI BRENNER
I'm very happy with the Experience I received. I felt they you were knowledgeable and very involved in trying to assist and in the process. You were very respectful and very supportive And I like the option you provided until I decided on the coverage I preferred.
- Stephen Ward
Friendly helpful staff always ready to help. Real folks no machines. Mr.
- Norbert Ortiz
I just wanted to leave a comment regarding a woman I recently worked with. She was extremely informative, patient with my questions, and outstandingly personal. A special thank you to Erin Risinger, although she wasn't able to save me any money on my current policy she was genuinely delightful to speak with and I will be sure to call her again in the future if I choose to make a switch.
- Taylor Poteet
Very helpful and great rates! The agents are willing to help re-quote my policy with their carriers to make sure I am getting the best prices and review my coverage options. The staff is very friendly, helpful and knowledgeable. I will continue to refer my friends and family to Thumann Agency for their car and home insurance.
Keep up the good work!
- lajuliechikilla
Good customer service. Lowest quotes!
- Shakira Ford
I called the agency and within an hour I had a quote that was around $1200 less a year than my previous quote that took 3 weeks to get back. Thank you for the great service!
- Christie Baker
I've been with the Thumann insurance agency for over 4 years now. My homeowner's insurance and auto insurance gets reviewed every year for a better price or coverage. I'm extremely happy with the service they provide, their professional and helpful to me when I call. This happy camper would definitely recommend using them.
- Rachel Hallam
I called the agency and within an hour I had a quote that was around $1200 less a year than my previous quote that took 3 weeks to get back. Thank you for the great service!
- Christie Baker
At the heart of everything we do is a commitment to exceptional customer service. We believe that insurance is about more than just policies—it’s about people. That’s why we work hard to ensure that every client feels heard, valued, and supported. Whether you need help with a claim, adjusting your coverage, or exploring new options, our team is just a phone call away. We’re here for you every step of the way.
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